Best People Environment
MAKE A DIFFERENCE WITH US
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LUCKWELL JOURNEY
Why Luckwell
Development Opportunities Great Working Environment Work-Life Balance
Build a Career
Career Development Professional Support Coaching Programs Opportunities to Learn
Great Benefits
Pay Increase on Perfomance Performance Bonus Benefits Package HMO
STATUS: HIRING
Customer Service Representative
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- At least High School, Senior High School, Vocational course graduate or college undergrad and graduate are welcome to apply. No experience required but must have good communication skills. Customer Service Role with Health Care background is not required but is an advantage.
- Ability to prioritize and manage multiple responsibilities. Strong active listening / comprehension skills. Time management and organizational skills. Computer literate. Can work in a fast face working environment.
- A Customer Service Representative will give assistance to the customer related to their concern and questions and give information about the product and services, take orders, and process returns
STATUS: HIRING
Quality Assurance Nurse
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time and Part Time
- Contact Person: Irish Sawal
- Bachelor’s Degree in Nursing and must be Registered Nurse. With or without experience. BPO experience is an advantage. Career shifters are welcome to apply.
- Keen to Details. Critical and Analytical thinking skills. Multitasking Skills. Computer literate. Can do task in timely manner. Able to work with minimal supervision.
- A Quality Assurance Nurse will evaluate the quality patient care. Monitors compliance with current laws, process improvements, and implementation of clinical best practices.
STATUS: HIRING
Medical Coder and Biller
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Reading and analyzing patient records
- Obtaining referrals and pre-authorizations as required for procedures
- Determining the correct codes for patient records
- Checking eligibility and benefits verification for treatments, hospitalizations and procedures
- Using codes to bill insurance providers
- Reviewing patient bills for accuracy and completeness and obtaining any missing information
- Interacting with physicians and assistants to ensure accuracy.
- Keeping track of patient data over multiple visits
- Following up on unpaid claims within the standard billing cycle timeframe
- Managing detailed, specifically-coded information
- Maintaining patient confidentiality and information security
STATUS: NOT HIRING
Physical Therapist Auditor
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Evaluate referrals for outpatient services, conferring with referral sources as needed to determine the client’s treatment needs.
- Provide comprehensive clinical assessments in response to initial referrals and maintains outpatient therapy caseload.
- Review patient treatment records to assess whether the services that PT staff provided were fiscally responsible and medically necessary.
- Conduct utilization review activities necessary to obtain authorizations for client services
STATUS: NOT HIRING
Lead Generation Specialist
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Graduate of any 4-year course. With at least a year of experience in Lead Generation role.
- Great communication skills both written and oral. Ability to promote and maintain quality of task done. Computer literate and knowledge in marketing platform. Critical and analytical thinking skills. Multitasking skills. Knowledge on social media platforms.
- A lead generation specialist is responsible for generating leads for the company’s exponential expansion.
STATUS: HIRING
Medical Coder and Biller
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Reading and analyzing patient records
- Obtaining referrals and pre-authorizations as required for procedures
- Determining the correct codes for patient records
- Checking eligibility and benefits verification for treatments, hospitalizations and procedures
- Using codes to bill insurance providers
- Reviewing patient bills for accuracy and completeness and obtaining any missing information
- Interacting with physicians and assistants to ensure accuracy.
- Keeping track of patient data over multiple visits
- Following up on unpaid claims within the standard billing cycle timeframe
- Managing detailed, specifically-coded information
- Maintaining patient confidentiality and information security
STATUS: HIRING
Medical Data Entry
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Graduate of any 4-year Medical Course. No experience required but experience as Medical Data Entry or similar role is an advantage. Career shifters are welcome to apply.
- Computer literate. Critical and analytical thinking skills. Multi-tasking Skills. Can do task in timely manner.
- A Medical Data Entry role involves entering data from various sources into the company computer system for processing and management. A candidate working in data entry will need to efficiently manage a large amount of information that is often sensitive or confidential.
STATUS: NOT HIRING
IT Support
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Graduate of Bachelor’s Degree of Computer Science/Engineering, Information Technology or equivalent. Experience in BPO set up is an advantage.
- Familiar with AV/VC setup, door security system, LAN/WAN/Cloud Infrastructure, Microsoft Office 0365 and network management. Knowledge in hardware and software server administration, troubleshooting and repair, network and switching protocols (remote and on-premises), Network security devices, IT Business equipment, software development and virtualization. Excellent root cause analysis skills. Maintains strong attention to detail in high-pressure situations. Good analytical and problem-solving skills.
- The IT Office Specialist will be the local contact person for all IT related matters & queries at the user level, responding and providing technical support to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties
STATUS: NOT HIRING
Senior Operation Manager
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Bachelor’s Degree in Business Administration/Management or equivalent. At least 3 years working experience as Manager or 5 years working experience as Supervisor in BPO industry.
- Skilled in project management, coaching and developing colleagues high performance culture, leadership, communication and analytical skills. Excellent in Problem Solving. Knowledge of current technologies or Microsoft. Multitasking skills & Time-management skills. Able to develop new methods and systems that will result impact on the department’s overall success. Analyze current method and processes, recommend, and implement improvements. Dependable and trustworthy.
- Senior Operations Manager drives performance and operational excellence with extraordinary results. SOM is expected to manage program and lead the employees, profit & loss, and assets in achieving company and client business objectives. SOM is responsible for formulating strategy, improving performance, and securing compliance. Finally, mentoring handled team members, find ways to increase quality of customer service and implement best practices across all levels.
STATUS: NOT HIRING
HR Recruiter
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Bachelor’s Degree in Human Resources, Psychology or Legal Management. Experience in BPO hiring set up is an advantage.
- Excellent oral and written communication skills. Ability to conduct different types of interviews. Good interpersonal and decision-making skills. Multitasking skills & Time-management skills. Excellent in reports presentation. Flexible and adaptable to changes. Dependable and trustworthy. Knowledge in Philippine Labor Law. Familiar with various job and social media platforms.
- A recruiter is responsible for attracting suitable candidates for open job positions and assessing their relevant knowledge and experience.
STATUS: HIRING
QUALITY COMPLIANCE ANALYST (AM Shift, MEDICAL RELATED)
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Bachelor’s degree in Nursing, Physical Therapist, Occupational Therapist, Medical Technology or a related field. BPO experience with Health Care background is an advantage.
- With knowledge about agent score card and operation metrics. Confident and firm to decision-making tasks. Excellent communication, organizational and leadership skills. Must be able to function in a team-oriented environment as well as independently deliver result. Highly skilled in coaching, developing, and motivating employees towards achieving and exceeding organizational goals and objectives.
- Quality Compliance Analyst will be required to complete specific quotas of evaluations within limited time periods. He/She remind Quality Assurance Nurse / Physical Therapist, Meds Entry, Coders and Agents of training, policies, and procedures before any lapses become habits and lead to bigger problems. The QCA must have a comprehensive understanding of the company. They need to be intimately familiar with processes, values, and goals. They must be well-versed in agents’ procedures, Service Level Agreements, and your established QA process.
STATUS: HIRING
QUALITY COMPLIANCE ANALYST (GY Shift, NON-MEDICAL)
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Bachelor’s Degree in Business Administration, curriculum and instruction, Educational Psychology, Human Resources, Organizational Management, or a related field. BPO experience with Health Care background is an advantage.
- With knowledge about agent score card and operation metrics. Excellent oral and written communication skills. Highly skilled in coaching, developing, and motivating employees towards achieving and exceeding organizational goals and objectives. Strong active listening / comprehension skills. Time management and organizational skills. Ability to prioritize and manage multiple responsibilities.
- Quality Compliance Analyst will be required to complete specific quotas of evaluations within limited time periods. He/She remind the agents about training, policies, and procedures before any lapses become habits and lead to bigger problems. The QCA must have a comprehensive understanding of the company. They need to be intimately familiar with processes, values, and goals. They must be well-versed in agents’ procedures, Service Level Agreements, and your established QA process.
STATUS: NOT HIRING
GENERAL ADMIN ASSISTANT
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Bachelor’s Degree in Business Administration/Financial Management, Banking and Finance or any 4-year course. Experience in BPO set up is an advantage.
- Computer literate. Good interpersonal and decision-making skills. Multitasking skills & Time-management skills. Able to create and do reports presentation. Flexible and adaptable to changes. Dependable and trustworthy. Can work within minimal supervision.
- The General Admin Assistant is primarily responsible for providing support to Finance Department following HR Support. Perform duties and responsibilities in wide range covering Finance, Purchasing and Inventory. His/Her tasked is to ensure completeness and correctness of all documentation concerns. Communicating business related task to all respective parties. Create reports or presentations on a regular basis and perform in accordance with the company rules and regulations.
STATUS: FOR POOLING
DATA ANALYST
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Bachelor’s Degree in Mathematics, Economics, Computer Science, Information Management or Statistics or any equivalent course. At least 1 year related working experience. Experience in BPO set up is an advantage.
- Knowledgeable in statistics and Microsoft Excel. Oral and written communicator. Problem solver. Strong critical and analytical skills. Adept at queries, report writing and presenting findings. Technical expertise regarding data models, database design development, data mining and segmentation techniques.
- Data Analyst is primary responsible in collecting, consolidating, reviewing, and analyzing the data from various channels to identify key insights related to business-client matters and enable to project potential problems and recommend solution using the data. He/She is tasked to openly communicate and report this information to the management and company leaders.
STATUS: HIRING
QUALITY ASSURANCE NURSE TEAM LEADER
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Graduate of any 4-year course. At least 2 years experience in Team Lead, Supervisory role. Experience in BPO set up is an advantage.
- Possess effective leadership skills. Multitasking & Time-management skills. Can monitor agent daily performance to improve its weaknesses and develop its strength. Capable to do coaching and help employees to achieve its metrics. Strong personality and can work under pressure. Ability to adapt the fast face working environment. Detail oriented. Good communication skills both written and oral.
- Team Leader for Quality Assurance Nurse supervise the QA RN dept. He/She handle ICD10 Codes and audit clinical notes for the home health clinicians.
STATUS: NOT HIRING
MAINTENANCE / CLEANER
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- At least High School graduate or possess any vocational course. With or without experience but experience on similar role is an advantage.
- Handle basic maintenance, building repairs, cleaning, and other janitorial work. Able to work safely with a variety of cleaning supplies. Able to use basic cleaning equipment.
- A maintenance / cleaner is responsible to perform a variety of maintenance and cleaning tasks to keep the building looking perfect.
STATUS: NOT HIRING
TEAM LEADER
- Location: Tanay, Rizal (Main Office)
- Hours: Full Time
- Contact Person: Irish Sawal
- Graduate of any 4-year course
- At least 2 years experience in BPO with a similar role
- Amenable to work in shifting schedule and location
- Strong Leadership skills
- Outstanding Organizational skills
- Critical Thinking and Problem-solving skills
- Outstanding Interpersonal skills
- Team player
- Multitasking skills and Time Management skills
- Exceptional written and verbal communication in group and individual
- Solid understanding of healthcare practices and protocol
Luckwell Career FAQ's
Thinking of applying but still have questions? You’ve reached the right place.
Find answers to frequently asked questions about Luckwell.
Working at Luckwell
Finding the right fit
Hiring Process
The company offers great career opportunities for both fresh and experienced candidates. We provide a challenging work environment, good benefits, and a career paths that helps the employees learn and grow.
Luckwell operates from Monday to Sunday. The schedule depends on what position you get. We have morning shift that starts at 08:00AM, mid-shift that starts at 01:00PM, and graveyard shift that starts at 11:00PM PH Time. Normal working hours is 8 hours a day excluding the personal and lunch break.
We have an HMO benefits package, Vacation and Sick leave benefits and 100% Paid training. Luckwell Solutions strives to keep our employees healthy – physically, emotionally, financially, or socially. Our benefits are being evaluated regularly.
Finding the right fit
Yes, we accept college undergraduates.
Yes, we have many positions ranging from entry to supervisory levels. We post these positions onto our site once they are available.
Most positions are full-time, but we do occasionally have part-time roles.
Yes, we offer temporary work from home arrangement.
Healthcare background is an advantage but not a requirement.
The complete hiring process normally takes thirty (30) days. But for the hiring feedback upon receipt of your application is two (2) weeks.
Due to pandemic and safety protocols, we conduct the hiring process virtually. Interviews from initial to final is being conducted using Microsoft Teams.
Yes, we have an employee referral program for medical related positions such as Quality Analyst Nurse and Physical Therapist Auditor. Check our FB page to know more.
Yes, you can apply for multiple openings.
Yes, we consider re-application after three (3) months.
The application process for a former Luckwell employees is the same as for other candidates.
Working at Luckwell
The company offers great career opportunities for both fresh and experienced candidates. We provide a challenging work environment, good benefits, and a career paths that helps the employees learn and grow.
Luckwell operates from Monday to Sunday. The schedule depends on what position you get. We have morning shift that starts at 08:00AM, mid-shift that starts at 01:00PM, and graveyard shift that starts at 11:00PM PH Time. Normal working hours is 8 hours a day excluding the personal and lunch break.
We have an HMO benefits package, Vacation and Sick leave benefits and 100% Paid training. Luckwell Solutions strives to keep our employees healthy – physically, emotionally, financially, or socially. Our benefits are being evaluated regularly.
Finding the right fit
Finding the right fit
Yes, we accept college undergraduates.
Yes, we have many positions ranging from entry to supervisory levels. We post these positions onto our site once they are available.
Most positions are full-time, but we do occasionally have part-time roles.
Yes, we offer temporary work from home arrangement.
Healthcare background is an advantage but not a requirement.
Hiring Process at Luckwell
The complete hiring process normally takes thirty (30) days. But for the hiring feedback upon receipt of your application is two (2) weeks.
Due to pandemic and safety protocols, we conduct the hiring process virtually. Interviews from initial to final is being conducted using Microsoft Teams.
Yes, we have an employee referral program for medical related positions such as Quality Analyst Nurse and Physical Therapist Auditor. Check our FB page to know more.
Yes, you can apply for multiple openings.
Yes, we consider re-application after three (3) months.
The application process for a former Luckwell employees is the same as for other candidates.
