Senior Operation Manager


Job Requirements

  • Bachelor’s Degree in Business Administration/Management. 
  • At least 3 years working experience as Manager
  •  5 years working experience as Supervisor in BPO industry

Job Responsibilities

  • Skilled in project management, coaching and developing colleagues high performance culture, leadership, communication and analytical skills. 
  • Excellent in Problem Solving. Knowledge of current technologies or Microsoft. Multitasking skills & Time-management skills. Able to develop new methods and systems that will result impact on the department’s overall success. 
  • Analyze current method and processes, recommend, and implement improvements. Dependable and trustworthy.
  • Senior Operations Manager drives performance and operational excellence with extraordinary results. SOM is expected to manage program and lead the employees, profit & loss, and assets in achieving company and client business objectives. 
  • SOM is responsible for formulating strategy, improving performance, and securing compliance. 
  • Mentoring handled team members, find ways to increase quality of customer service and implement best practices across all levels.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Luckwell is an equal opportunity employer. Luckwell evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, or expression, protected veteran status, disability status or any other legally protected characteristics.

We are

Luckwell Solutions is a business process outsourcing (BPO) company based out of California. We provide up-and-coming companies with innovative solutions to their administrative needs. We have serviced various clients with our efficient and effective business processes. Our partnership provides the support to scale up your company with up to 60% less in overhead cost.

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