Luckwell
Solutions Services
Luckwell Solutions Services
Our Services
Home Health Solutions
Patient Intake Coordinator
Intake Coordinators are essential to the operation of a home health office. Your admission duties could include, but are not limited to: scheduling, answering phones, communicating with clinicians/patients, and taking dictation. Luckwell Business Solutions supports this role with flexible staff members and delivers services to meet your organization’s requirements.
QUALITY ASSURANCE REVIEW
Luckwell Business Solutions can help improve your company’s star ratings and process improvement feedback with time-efficient chart reviews and OASIS submission. Our full-time registered nurses will oversee quality assurance reviews to ensure their accuracy based on CMS guidelines. We will also provide industry expertise to your organization when reviewing OASIS, Plan or Care reviews, and process and outcome measures (all while complying with all applicable federal and state regulations).
PHYSICIAN’S ORDER PROCESSING
One challenge the home health industry faces is obtaining a high percentage of signed physician’s orders. Unsigned orders can delay reimbursement to a home health company and cause the company to fall into non-compliance. Our systematic approach allows our staff members to efficiently process large quantities of orders. By partnering with us, your organization will achieve at least a 98% return rate of signed physician’s orders.
CUSTOMER SATISFACTION SURVEY
Luckwell Business Solutions can improve you Medicare Star Rating by offering services from our CSAT experts. An organization’s CSAT score is a metric used to measure how satisfied customers are with a brand or service. We can monitor customer satisfaction to ensure that your clients are happy with your services, and resolve problems before they escalate into complaints
AUTHORIZATION PROCESSING
Luckwell Business Solutions can help eliminate some of the many challenges that come with authorization processing. No matter how big or small your business is, our team members are able to help design best practices that will minimize the burdens that result from prior authorization and will optimize efficiency in this area.
MEDICAL DATA ENTRY
Luckwell Business Solutions can decrease clinician time spent on charting by having our team members enter medication lists, diagnosis histories, and/or ordered parameters on Start of Care. By providing these services, clinicians are allotted more time to focus on patient care rather than data entry.
PROCESS IMPROVEMENT AND OPERATIONS CONSULTING
Luckwell Business Solutions provides consultation services for small to medium-sized home health companies. We can help improve overall company quality and expected outcomes, streamline operations, and reduce overhead costs by 60%. Our consultation services will provide you with knowledge in standard procedures and practices to maintain competence and proficiency, positioning your company for future growth.
Business Solutions
CUSTOMER SERVICE
If you are interested in having a positive public perception, your reputation or the strength of your brand needs to ensure that it has high-quality customer service. Not only does this result in positive reviews, but it helps to solidify you in the mind of anyone searching for your products, services, or information. Together with Luckwell Business Solutions, we can assure you that all calls will be answered with the best quality and intent in mind and heart. Luckwell Business Solutions delivers great customer service and a positive customer experience.
VIRTUAL ADMIN ASSISTANT
Virtual Admin Assistants offer a wide array of skills that can cater to your needs in a way that office-based administrative assistants cannot. They are also relatively more affordable to hire compared to office-based worker. Luckwell Business Solutions Virtual Admins Assistants implement smart strategies and properly manage time and resources as the key to success. Our Virtual Assistants will streamline the work process to the point of nearly flawless operation.
SCHEDULER
Luckwell Business Solutions understands that owning and running your own business is a huge undertaking, and can feel like there are a thousand things to do every single day. One way to stay on top of everything is to have a scheduler who uses a scheduling system that improves time management and allows prioritization of tasks and enhances efficiency. Luckwell Business Solution Schedulers will also handle your calls and set up appointments to your leisure.
DATA ENTRY
Data entry is the first step in any business or marketing intelligence process. Additionally, data input specialists may be the first point of contact for customers or business partners. Therefore, it is especially important that the data entry clerks be skilled and qualified to do their job. Luckwell Business Solutions Data Entry Specialists are trained in speed, accuracy, software knowledge, verbal and written communication skills, attention to detail, time management skills, and data collection.
COLLECTIONS
In today’s economy, the majority of business is done on credit, and thus, unpaid commercial debt is inevitable. Without payment for goods and/or services, a business cannot survive. For this reason, the collections department in any business is one of its most valuable assets. With Luckwell Business Solutions Strategies, you can expect to have all debts collected on time while also making sure great customer service is being observed.
LEAD GENERATION
Luckwell Business Solutions Lead Generation supplies your company with the hot leads you need to acquire new clients. You can have leads generated and sent to you using available technology, all while you direct your time elsewhere.
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